Refunds & Exchanges
If you aren’t over the moon with your order then we can offer an exchange or refund of your item within 14 days of you receiving your order.
Returned items will be refunded to the same account used to make the purchase. You will receive an email to say that the refund has been processed. Returned items must be original condition.
We are only a small start up business therefore buyers are responsible for the cost of returning any unwanted items. Hopefully as we grow we can offer free returns.
Cancelling an Order
If you have made a mistake or want to cancel your order then please email firstname.lastname@example.org as soon as possible with your order number. However, once the order has been dispatched we can’t cancel the order.
Not Received Your Order?
If your order hasn’t arrived in the amount of time stated by in the shipping, then please do get in touch, we can check on the status of orders and hopefully resolve the issue swiftly. Email email@example.com with your name, address and order number.